Thank you for visiting this community site
I’m Terry Gallagher. I have worked in the IT industry in the Silicon Valley for many years. I initially started as a developer, went on to manage developers, and then moved on to manage IT Operations & Support teams for business-critical systems.
In my role as a Crisis Manager I have facilitated the resolution of many urgent incidents and problems. During this process I realized that my team and I needed better tools to collaborate and coordinate amongst ourselves while we investigated problems.
One of the methodologies we followed for complex problems is the Fishbone Analysis . It provides a very systematic way to explore and manage potential causes. It is one of the main Quality Tools recommended by Six Sigma, and heavily used in a variety of industries.
Couple years ago, I started working with the smartQED team to design a ‘smart’ system for problem analysis using the Fishbone Diagram. Whether or not you use the smartQED FishboneRCA app , there is much value in having a free library of Fishbone templates to help solve common problems in all domains.
I hope you will find the information on this website useful, and help us build it up together into an extensive library of problem-solving knowledge captured in the form of all kinds of fishbones.
Thank you for visiting!